Customer Management

Monitor Risk. Maintain Trust.

Monitor customer risk throughout the relationship using ongoing screening, digital risk signals, transaction monitoring, and customer intelligence updates.

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Stay informed about changes in customer risk throughout the relationship.

Creditinfo Customer Management helps organisations monitor and manage customer risk after onboarding and throughout the customer lifecycle.

The solution combines Watchlist Screening, Transaction Monitoring, Digital Fraud Risk, Business Information, and customer intelligence updates to identify changes in customer status, behaviour, ownership, or risk profile over time.

By moving beyond one-time onboarding checks, organisations can maintain an up-to-date view of customer risk, detect suspicious activity earlier, prioritise investigations, and support ongoing compliance obligations.

This helps reduce exposure to fraud and financial crime, strengthen customer oversight, and ensure risk controls remain effective as customer relationships evolve.

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Key Features

  • Ongoing digital fraud risk assessment using email, mobile, device, and behavioural signals
  • Watchlist monitoring for changes in sanctions, PEP, adverse media, and financial crime risk status
  • Transaction monitoring using configurable rules, scenarios, thresholds, and behavioural indicators
  • Fraud consortia checks using shared intelligence from participating organisations
  • Business intelligence and BI reporting to monitor portfolio risk, trends, and operational performance
  • Customer, account, counterparty, channel, and transaction-level risk assessment
  • Alert generation, prioritisation, escalation, and investigation workflows
  • Configurable risk scoring, rules, thresholds, and review processes
  • Audit trail, management information, and evidence of ongoing monitoring activity
  • Integration with customer management, fraud, AML, transaction monitoring, and case management workflows

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Use Cases

  • Monitor customer risk throughout the relationship after onboarding
  • Detect changes in customer risk status, behaviour, ownership, or digital activity
  • Identify suspicious transactions, account misuse, mule activity, and unusual behaviour
  • Detect potential account takeover during login, account access, or high-risk events
  • Rescreen customers against sanctions, PEP, adverse media, and related risk data
  • Identify customers or attributes linked to shared fraud intelligence
  • Prioritise alerts and investigations based on risk, severity, and available evidence
  • Support ongoing AML, fraud, and financial crime monitoring obligations
  • Provide management insight into portfolio risk, alert volumes, trends, and outcomes

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Ready to discuss this product?

Tell us what you are trying to solve and we will connect you with the right Creditinfo product or regional team.

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What happens next

A focused product conversation covering:

Use case: your customer journey or risk process.
Market context: country, segment, and regulatory requirements.
Requirements: data, workflow, and integration needs.
Routing: the product or regional team best placed to respond.