Customer Onboarding

Fast Onboarding. Stronger Risk Controls.

Onboard genuine customers quickly and securely by combining identity verification, digital risk assessment, AML screening, and automated decision workflows.

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Turn Multiple Checks into a Single Decision

Creditinfo Customer Onboarding helps organisations bring new customers into digital, assisted, or branch channels quickly, safely, and consistently.

The proposition brings together capabilities including Identity Verification, Digital Risk, Watchlist Screening, Business Information, and configurable decision workflows to support identity proofing, fraud prevention, KYC, KYB, AML, and customer risk assessment at the point of application.

By combining multiple checks into a single onboarding decision, organisations can reduce manual review, improve customer experience, strengthen risk controls, and maintain auditability.

This enables faster approval for genuine customers while identifying applications that require review, escalation, or rejection.

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Key Features

  • Real-time identity verification and KYC checks using trusted bureau data, national datasets, and customer identity attributes
  • Digital fraud risk assessment using email, mobile, device, and online footprint signals
  • Watchlist screening against sanctions, PEPs, adverse media, and related financial crime risk data
  • Fraud consortia checks using shared intelligence from participating organisations
  • Business verification and KYB checks covering company legitimacy, directors, shareholders, and UBOs
  • Configurable onboarding rules, risk scores, thresholds, and decision workflows
  • Support for individual, business, digital, assisted, and branch-based onboarding journeys
  • Alert generation, review workflows, and case management for applications requiring investigation
  • API-based integration into application journeys, onboarding platforms, and decision engines
  • Audit trail, evidence of checks, decision outcomes, and compliance reporting

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Use Cases

  • Onboard genuine customers quickly, securely, and consistently across digital and assisted channels
  • Verify individual identities and business entities at the point of application
  • Support KYC, KYB, AML, sanctions, PEP, and adverse media screening requirements
  • Detect suspicious applications, synthetic identities, impersonation attempts, and high-risk digital signals
  • Identify applicants or attributes linked to previous fraud or suspicious activity
  • Validate business ownership, directors, shareholders, and ultimate beneficial owners
  • Apply risk-based decisions such as approve, review, step-up, or decline
  • Reduce manual review by automating checks and prioritising higher-risk applications
  • Improve customer experience by reducing friction for genuine, low-risk applicants

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Ready to discuss this product?

Tell us what you are trying to solve and we will connect you with the right Creditinfo product or regional team.

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What happens next

A focused product conversation covering:

Use case: your customer journey or risk process.
Market context: country, segment, and regulatory requirements.
Requirements: data, workflow, and integration needs.
Routing: the product or regional team best placed to respond.