Identity Proofing

Lead With Trust

Establish trust in customer identities using trusted data, digital signals, and identity intelligence to detect synthetic and compromised identities.

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Look further than a name and an identity number.

Creditinfo Identity Proofing helps organisations establish trust in a customer identity before access is granted, credit is offered, or a relationship is created.

The solution brings together capabilities including Identity Verification, Digital Risk, and trusted data sources to assess whether the identity is genuine or synthetic and whether the owner of the identity is presenting it.

By validating identity attributes and strengthening them with digital footprint insight, organisations can make more confident onboarding and access decisions.

This helps create a trusted foundation for customer relationships, improving confidence, reducing uncertainty, and supporting smoother experiences for genuine customers.

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Key Features

  • Real-time identity verification using trusted bureau data, national datasets, and customer identity attributes
  • Validation of key identity details such as name, date of birth, address, ID number, and contact information
  • Assessment of whether an identity is genuine, and associated with the person presenting it
  • Cross-checking of customer data across multiple trusted sources to identify inconsistencies
  • Digital footprint assessment using email, mobile, device, and online identity signals
  • Support for digital, assisted, and branch-based onboarding journeys
  • Configurable identity proofing rules, thresholds, and decision workflows
  • API-based integration into onboarding, application, and customer access journeys
  • Audit trail and evidence of identity checks, results, and decision outcomes
  • Integration with watchlist screening, digital risk assessment, and broader customer risk workflows

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Use Cases

  • Establish trust in a customer identity before onboarding or account opening
  • Confirm that customer identity details are real, consistent, and verifiable
  • Support KYC and customer due diligence requirements during onboarding
  • Enable digital and remote onboarding with stronger confidence in the applicant
  • Reduce uncertainty when customers are not physically present
  • Identify inconsistencies between identity attributes, contact details, and digital signals
  • Support faster approval for genuine customers with lower manual review effort
  • Improve decision consistency across digital, assisted, and branch channels
  • Provide a trusted foundation for customer access to financial and digital services

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Ready to discuss this product?

Tell us what you are trying to solve and we will connect you with the right Creditinfo product or regional team.

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What happens next

A focused product conversation covering:

Use case: your customer journey or risk process.
Market context: country, segment, and regulatory requirements.
Requirements: data, workflow, and integration needs.
Routing: the product or regional team best placed to respond.